Privacy Policy
This Privacy Policy explains how Counselling for Wellness collects, uses, and discloses information about you when you use our website www.counsellingforwellness.com or interact with us through other means, such as email or phone.
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1. Information We Collect
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Personal Information:
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Information You Provide: We may collect personal information directly from you, such as:
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Contact Information: Name, phone number, email address, postal address
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Appointment Information: Date and time of appointments, appointment requests
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Payment Information: Payment via Revolut or Bank transfer. We do not take or hold any bank details.
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Communication: Correspondence with us via email, phone, or online forms (including inquiries, feedback, and appointment requests)
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Demographic Information: Age, gender, occupation (optional)
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Information Automatically Collected: When you visit our website, we may automatically collect certain information, such as:
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Device Information: IP address, browser type, operating system, device type
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Usage Information: Pages visited, links clicked, time spent on our website
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Sensitive Personal Information:
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In the context of providing counselling, psychotherapy, and EMDR services, we may collect sensitive personal information at the time of sessions via online or in-person, such as:
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Health Information: Medical history, mental health conditions, treatment history
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Personal Information: Family history, social history, relationship issues, traumatic experiences
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2. How We Use Your Information
We may use your information for the following purposes:
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Providing Services: To schedule and conduct appointments, communicate with you about your appointments, and provide counselling, psychotherapy, and EMDR services.
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Communication: To respond to your inquiries, provide information about our services, and send you relevant updates relevant to our session/s.
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Marketing and Advertising: To send you marketing communications about our services, subject to your consent.
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Website Improvement: To analyse website traffic, improve website functionality, and personalise your website experience.
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Compliance with Law: To comply with applicable laws and regulations.
3. Data Security
We take reasonable steps to protect the security of your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure.
4. Data Sharing
We will not share any of your personal information with third-party service providers without your consent unless required to do so by law, or mandated by our governing body's Code of Ethics. With consent, we may share the following:
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Business Associates: We may share your information with other healthcare professionals involved in your care, such as:
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Referring physicians
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Other therapists or specialists
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Case managers
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Legal and Compliance: We may disclose your information to comply with legal requirements, such as:
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Court orders
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Subpoenas
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Law enforcement requests
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5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
You may have certain rights regarding your personal information, including:
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Access: You may request access to the personal information we hold about you.
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Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
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Erasure: You may request that we delete your personal information under certain circumstances.
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Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
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Data Portability: You may request that we provide you with a copy of your personal information in a portable format under certain circumstances.
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Objection: You may object to the processing of your personal information under certain circumstances.
7. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, please contact us at: counsellingforwellness@gmail.com